When your CETAC product requires repair or routine preventive maintenance, our Depot Service Center can help ensure efficient, convenient service with minimal downtime. First, a technical support specialist will assist you in troubleshooting your issue over the phone. If a repair is necessary, a specialist will arrange for fast repair and return of your CETAC product.

Repair Charges
Systems repaired will be charged on a Time and Materials (T&M) basis. The current T&M rate is $125.00 per hour plus parts.

Turnaround Time
Average turnaround time for autosamplers is 1 week, for mercury systems it is 2-3 weeks and for liquid sample introduction systems is 2 weeks.

Equipment Rental
The Depot Service Center provides overnight shipment of a loaner while the instrument is being repaired.

Parts and Labor Warranty
CETAC warrantees all repairs against defects in material and workmanship for 90 days from the original repair date. The warranty will be void if the equipment has been subjected to unusual conditions or has been tampered with without the prior consent of CETAC.

Shipping
Unless the instrument is under warranty or if it is undergoing routine preventive maintenance, all shipping charges are paid by the customer. An RMA number is required to return items for depot repair. This number should be displayed on the outside of the shipping carton.