Warranty – Category A Products
CETAC Technologies warrants any CETAC unit manufactured or supplied by CETAC for 1 year from date of shipment. Units found in the reasonable judgement of CETAC to be defective in material or workmanship will be repaired or replaced by CETAC without charge for parts and labor. CETAC reserves the right to change or improve the design of any unit without assuming any obligation to modify any unit previously manufactured.
This warranty does not cover any unit that has been subject to misuse, neglect, negligence, or accident. The warranty does not apply to any damage to the unit that is the result of improper installation or maintenance, or to any unit that has been operated or maintained in any way contrary to the instructions specified in the CETAC instruction and operation manual. Any attempt to repair or alter any CETAC unit by anyone other than by CETAC authorized personnel or agents will void this warranty. In addition this warranty does not extend to repairs made necessary by the use of parts, accessories or fluids which are either incompatible with the unit or adversely affect its operation, performance or durability.
CETAC's obligation under this warranty is strictly and exclusively limited to the repair or replacement of defective parts, and no claim of breach of warranty shall be cause for cancellation or rescission of the contract of sale of any unit.
The foregoing express warranty is in lieu of all other warranties, expressed or implied, including warranties of merchantability and fitness for a particular purpose. CETAC assumes no responsibility for incidental, consequential or other damages, even if advised of such a possibility, including but not limited to loss or damage to property, loss of revenue, loss of use of the unit, loss of time, or inconvenience.
Returned Product Procedures
Claims for shipment damage (evident or concealed) must be filed with the carrier by the buyer. CETAC must be notified within 30 days of shipment of incorrect materials. No product may be returned, whether in warranty or out of warranty, without first obtaining approval from CETAC. No replacements will be provided nor repairs made for products returned without such approval. Any returned product must be accompanied by a return authorization number. The expense of returning the unit to CETAC for service will be paid for by the buyer. The status of any product returned later than 30 days after the issuance of a return authorization number will be subject to review. Shipment of repaired products will generally be made 48 hours after receipt.
Products may not be returned which are contaminated by radioactive materials, infectious agents, or other materials constituting health hazards to CETAC employees.
Returned Product Warranty Determination
After CETAC's examination, warranty or out of warranty status will be determined. If a warranted defect exists, the product will be repaired at no charge and shipped pre-paid back to the buyer. Warranty repairs do not extend the original warranty period.
If an out of warranty defect exists, the buyer shall be notified of the repair cost. At such time the buyer must issue a valid purchase order to cover the cost of the repair and freight, or authorize the products to be shipped back as is, at the buyer’s expense. Failure to obtain a purchase order number approval within 15 days of notification will result in the products being returned as is, at the buyer’s expense.
If a CETAC product cannot be made functional by telephone assistance or by installing replacement parts, and cannot be returned to CETAC for repair, then the following policy applies:
CETAC will provide an on site field service representative in a reasonable amount of time, provided that the customer issues a valid purchase order to CETAC covering all transportation, subsistence and prevailing labor costs, including travel time , necessary to complete the repair. For warranty field repairs, the customer will not be charged for the cost of transportation, labor or materials. If service is rendered at times other than normal work periods, then special service rates apply.